Contact Unique Casino

Unique Casino support team remains available to answer your questions, resolve technical problems or handle specific requests. Multiple communication channels available depending on urgency and nature of your query.

Live chat (recommended)

Fastest way to get immediate answer. Accessible 24/7 from all site pages via icon at bottom-right of your screen. English-speaking agents ensure coverage from 9am to midnight (Paris time). Outside these hours, multilingual assistants take over.

When to use live chat

Urgent questions about pending deposit or withdrawal
Technical problems preventing account access
Clarifications on bonus conditions
Responsible gaming limit activation requests
KYC validation status verification

Average response time: 45 seconds to 2 minutes depending on traffic. High-activity periods (evenings, weekends, after promotion launches) may slightly extend this delay. Queue displays your position in real-time.

Email support

Main address: [email protected]

Favor email for complex requests requiring attachments (screenshots, documents) or detailed explanations. Responses typically arrive within 24 hours on business days, up to 48h on weekends and holidays.

Effective email structure

Well-structured message accelerates processing. Systematically include:

Clear subject: "Blocked withdrawal - Account [your email]" rather than "Problem"
Account identifier: registration email or player account number
Precise description: when problem occurred, which actions you attempted
Screenshots: error messages, concerned transactions, problematic pages
Transaction number: if request concerns specific deposit or withdrawal

Avoid ALL CAPS emails or excessively emotional ones. Staying factual and courteous facilitates quick request processing. Agents handle hundreds of queries daily, clarity saves everyone time.

Specialized departments

KYC and verification: [email protected]
For submitting or resubmitting identity documents, proof of address, bank card verifications.

VIP and premium accounts: [email protected]
Reserved for Gold level and above players. Personalized account management, custom bonuses, increased withdrawal limits.

Complaints and disputes: [email protected]
If your problem wasn't resolved via standard channels. Escalation to supervisor for thorough examination.

Phone contact

Unique Casino doesn't currently offer direct phone support. This absence explained by priority given to written channels (chat, email) allowing traceability and future reference of exchanges.

For players absolutely preferring voice contact, live chat offers callback option in case of complex problem. Agent can schedule call from appropriate department if your situation justifies it.

Knowledge base and FAQ

Before contacting support, consult FAQ section accessible from all pages' footer. This base covers 80% of common questions with detailed answers and explanatory screenshots.

Main categories

Account and registration: account creation, KYC procedure, information modification
Deposits and withdrawals: available methods, delays, limits, possible fees
Bonuses and promotions: wagering conditions, contributing games, promo codes
Games and providers: catalog, RTP, loading problems
Security and privacy: data protection, 2FA, account reporting
Responsible gaming: limits, breaks, self-exclusion, help resources

Search function allows quickly finding specific article. Type keywords like "crypto withdrawal" or "blocked bonus" to display relevant guides. Articles updated monthly based on user feedback and platform evolutions.

Response times by channel

Contact channel	Availability	Response time	Recommended usage
Live chat	24/7	45s - 2min	Urgent questions
Email support	24/7	24-48h	Complex requests
KYC email	Mon-Fri	24-48h	Identity documents
Social media	9am-6pm	Variable	General information

Formal complaint procedure

If your problem isn't resolved to your satisfaction via standard support, you can escalate to complaints department. This formal procedure guarantees examination by supervisor independent from initial agent.

Complaint steps

Step 1: Attempt resolution via live chat or email support. Document all exchanges (screenshots, ticket references).

Step 2: If unsatisfied after 48h, send detailed complaint to [email protected] including complete history of previous exchanges.

Step 3: Complaints department response within 5-7 business days with reasoned decision.

Step 4: If disagreement persists, you can contact Curacao Gaming Control Board regulatory authority. Contact details and detailed procedure on their official site.

External mediation

Independent mediation services like eCOGRA or IBAS (Independent Betting Adjudication Service) offer free arbitration for unresolved disputes. These organisms impartially examine cases and issue recommendations binding for both parties.

Hours and availability

Technical support operates continuously but language expertise varies by hours. To guarantee English assistance, favor 9am-midnight slots (Paris time).

High-traffic periods

Wait times naturally increase during certain periods:

Friday evenings and weekends (intensified gaming sessions)
24-48h after major promotion launch
Month-ends (withdrawal request peaks)
Holidays and vacation periods

For non-urgent questions, favor weekday mornings when traffic is lighter. You'll benefit from faster and more thorough attention.

Legal and administrative information

Operator: Play Logia N.V.
Address: Abraham de Veerstraat 7, Curacao
Registration number: 138317
License: Curacao Gaming 1668/JAZ

Payment processor: OptimalPlay Processing Limited
Registration number: HE400965
Address: Kastellorizou 4, Agioi Omologites, 1080 Nicosia, Cyprus

Postal correspondence

For formal communication requiring registered mail (legal notifications, official complaints), use Play Logia N.V. address in Curacao mentioned above. Count 10-15 business days for international postal processing.

Feedback and improvement suggestions

Your feedback contributes to platform evolution. Several current features (advanced game filters, customizable notifications) come from user suggestions.

Suggestions email: [email protected]

Share your improvement ideas, minor bug reports, proposals for new games or providers. While individual response not guaranteed for each message, all are read and compiled monthly for product development meetings.

Ambassador program

Particularly active and constructive players may be invited to ambassador program. Preview test new features, participate in discussion groups, directly influence product roadmap. Contact via your VIP manager if eligible (Platinum level minimum).